Contact and Support
Have questions about test preparation, booking, or results? We're here to help.
📍 Location
Kampala, Uganda
Main Processing Hub
🕐 Hours
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed (Emergency only)
📋 Before You Contact Us
- Check if you need to fast before your test
- Have your preferred date and time ready
- Know which tests you're interested in
Send us an inquiry
We'll respond within 2 hours during business hours.
Frequently Asked Questions
Quick answers to common questions
Do I need to fast before sample collection?
Some tests require 8-12 hours of fasting (water is allowed). We'll notify you about specific requirements when you book your test.
How long until I get my results?
Most results are available within 24-48 hours. Express options are available for urgent cases.
How do I receive my reports?
Secure digital reports are sent via email and WhatsApp. You can also access them through our patient portal.
What areas do you serve?
We currently serve the greater Kampala metropolitan area. Contact us to check availability in your location.
Is home collection safe?
Yes, our certified professionals follow strict hygiene protocols and use sterile, single-use equipment for every collection.
Do you accept insurance?
We work with major insurance providers. Contact us to verify your coverage.